Unlimited Domestic Upgrades are automatic and complimentary upgrades for our MileagePlus® elite members. We recognize how much you value the privileges your elite membership brings, and have listened to your feedback about simplifying your travel experience.

We’ll automatically request Unlimited Domestic Upgrades on behalf of all elite members traveling on or after March 19, 2010, within the continental United States, Hawaii, Alaska, Canada, Mexico, the Caribbean and Central America. That means no more forgetting to apply your certificates and no more checking to see that you have enough miles – we’ll take care of it! We’ll also request an upgrade for up to one companion traveling on the same reservation.

Unlimited Domestic Upgrades are a valued benefit that our elite members have been asking for, and we’ve made it a priority to deliver it as early as possible. We know you’ll appreciate the simpler, hassle-free upgrade experience.

Yes. MileagePlus® elite members who purchased an eligible ticket prior to March 19, 2010, will also have Unlimited Domestic Upgrades requested on their behalf.

Am I eligible for Unlimited Domestic Upgrades?
Unlimited Domestic Upgrades will be available to all MileagePlus® elite members: Global Services^SM, 1K®, Premier Executive® and Premier®.

At this time, only MileagePlus® elite members can take advantage of Unlimited Domestic Upgrades. Later in 2010, we plan to expand this offering to Continental OnePass members – please check back soon as we unveil more information.

No, Unlimited Domestic Upgrades may only be used on eligible flights operated and marketed by United® or United Express®.

Later in 2010, MileagePlus® elite members will also be able to upgrade on eligible flights operated by our partner, Continental Airlines – stay tuned for more details on this exciting enhancement!

No. Flights operated by United® or United Express®, but marketed by another carrier, are not eligible for Unlimited Domestic Upgrades.

Unlimited Domestic Upgrades will be automatically requested on behalf of all elite members flying within the continental United States, Hawaii, Alaska, Canada, Mexico, the Caribbean and Central America.

Unlimited Domestic Upgrades will not be valid on our three-cabin transcontinental p.s.® flights. You may continue to use MileagePlus Upgrade Awards, Systemwide Upgrades or Regional Upgrades to experience United Business® or United First® on these unique flights.

We view our p.s. flights as distinct from the rest of our domestic flights. The seats and onboard products are more in line with international flight offerings, leading those flights to book differently than traditional domestic flights, particularly in the premium cabins. In light of this unique product and customer demand, we have decided to exclude p.s. from Unlimited Domestic Upgrades.

You may continue to use MileagePlus Upgrade Awards, Systemwide Upgrades or Regional Upgrades on these flights.

Most United Economy® revenue fares (Y, B, M, E, U, H, Q, V, W, S, T, L, K) will be eligible. All United Business® revenue fares (J, C, D, Z) will also be eligible.

Unlimited Domestic Upgrades are not valid for use on award tickets (Saver, Standard, One-Way or Miles & Money Awards), or on previously upgraded tickets (booked in NC ticket class).

Yes, we’ll automatically request Unlimited Domestic Upgrades for all elite members and up to one companion traveling on the same reservation.

When upgrade space becomes available, requests will be prioritized by the MileagePlus® elite member’s status, booking class purchased and by time of ticketing.

If you are traveling with more than one companion on the same reservation, your upgrade request will not be automatically processed. Please contact United Reservations or speak with an airport agent for assistance. To sponsor other passengers for an upgrade, you may continue to use MileagePlus Upgrade Awards, Systemwide Upgrades or Regional Upgrades.

Yes. We’ll automatically request an upgrade on behalf of all elite members for any eligible United® or United Express® flights when a reservation is ticketed.

Yes. If you are a MileagePlus® elite member and have a paper ticket, please see an airport agent on your day of departure to request an Unlimited Domestic Upgrade.

Yes. MileagePlus® elite members who purchased an eligible ticket before they reached elite status may contact United Reservations or speak with an airport agent to manually request an Unlimited Domestic Upgrade.

Yes. MileagePlus® elite members who purchased an eligible ticket may contact United Reservations or speak with an airport agent to add their MileagePlus number and manually request an Unlimited Domestic Upgrade.

Subject to availability, Unlimited Domestic Upgrade requests can be confirmed as early as 120 hours prior to departure, depending on your MileagePlus® status:

Members may continue to use MileagePlus Upgrade Awards, Systemwide Upgrades or Regional Upgrades to receive an upgrade as early as time of ticketing, subject to availability.

When upgrade space becomes available, requests will be prioritized by MileagePlus® status, original ticket class purchased and time of request.

You may check the status of your upgrade request on the My Itineraries page of united.com, or by signing up for United’s Easyupdate® notification system. In addition, you will be able to monitor your position on the upgrade priority list at airports that have gate display monitors.

No. Since all elite members will be entitled to an unlimited number of upgrade requests, we’ve automated the request and tracking process to simplify your experience.

No, Unlimited Domestic Upgrades will not be available for purchase. In addition, 500-Mile Upgrades will no longer be available for purchase after March 18, 2010.

Yes. We’ll automatically request an upgrade on behalf of all elite members for any eligible United® or United Express® flights within the continental United States, Hawaii, Alaska, Canada, Mexico, the Caribbean and Central America, even if the elite member has international flights in their reservation.

MileagePlus Upgrade Awards or Systemwide Upgrades may be used to request upgrades for international segments. Please speak with a United Reservations agent or airport agent for assistance.

Yes, but only if none of the upgrades in the original upgrade request have been confirmed. Please speak with a United Reservations agent or airport agent for assistance.

An elite member may cancel an Unlimited Domestic Upgrade request if their upgrade has not yet been confirmed. If the upgrade has already been confirmed, you may request to be placed back into your original purchased cabin (subject to availability). Please speak with a United Reservations agent or airport agent for assistance in either case.

United will make every effort to ensure that the upgrade request or confirmed upgrade seat transfers to your new flight(s), subject to availability. Please speak with a United Reservations agent or airport agent for assistance.

No, you may continue to use your Regional Upgrades and Systemwide Upgrades just as you do today.

500-Mile Upgrades will no longer be issued or offered for purchase after March 18, 2010.

MileagePlus® elite members – Global Services^SM, 1K®, Premier Executive® and Premier® – may continue to use their 500-Mile Upgrade certificates until March 18, 2010. After that date, Unlimited Domestic Upgrades will be in effect, and 500-Mile Upgrade certificates will no longer be available for elite members’ use.

General members and Premier Associate® members may continue to use their 500-Mile Upgrades as they do today, until their regular expiration dates (12 months from the date of issue).

500-Mile Upgrade certificates will continue to be valid within the continental United States, Alaska, Hawaii, Canada, Mexico, the Caribbean and Central America.

Starting March 19, 2010, 500-Mile Upgrades will no longer be valid on our three-cabin transcontinental p.s.® flights. If you have requested an upgrade using 500-Mile Upgrades for p.s. flights scheduled on or after March 19, 2010, your request will be canceled. Please contact United Reservations to submit a new request using a Regional Upgrade, Systemwide Upgrade, or MileagePlus Upgrade Award.

No, members using 500-Mile Upgrades will not have any specific advantage over members using other upgrade products.

No, purchased 500-Mile Upgrades are nonrefundable.

General members and Premier Associate members who purchased 500-Mile Upgrades will have 12 months from the date of purchase to use their remaining upgrade certificates.

Global Services, 1K, Premier Executive and Premier members may continue to use their 500-Mile Upgrade certificates until March 18, 2010. After that date, Unlimited Domestic Upgrades will replace 500-Mile Upgrades.

As of March 19, 2010, Y/B Complimentary Upgrades will no longer be offered. They will be replaced with Unlimited Domestic Upgrades, which will be accessible for all our elite members on most United Economy® purchased fares and all United Business® purchased fares.

No, Unlimited Domestic Upgrades will only be offered to members who have achieved Global Services, 1K, Premier Executive or Premier status.

Premier Associate® members may continue to use MileagePlus Upgrade Awards and 500-Mile Upgrades purchased on or before March 19, 2010, to request an upgrade or any two- or three-cabin flight operated by United® or United Express®.