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Policy change summary
United, United Express, and United code-share flight segments are covered under the policy.
Customers currently en route:
- May make one change to their return trip. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same. Booking class restrictions may apply.
- Revised travel must be completed within 7 days of original travel date.
Customers who have not begun travel (wholly unused tickets):
- May make one change to their travel plans without change fees or advance purchase requirement for the *same* itinerary. Changes must be made within 7 days of waiver travel dates. Booking class restrictions may apply.
- For a *new* itinerary, one change may be made anytime within ticket validity without change fees.
- All rescheduled travel (same or new itinerary) may be subject to higher fares if it does not meet original rule and booking code restrictions.
Customers with a cancelled flight (i.e. flight is not operating) are eligible for a full refund.
Policies also apply to consolidator, internet tickets, and Mileage Plus award tickets.
United will monitor the situation and adjust ticketing policies as necessary.
S*FAR/MKE FLOOD 23JUL10
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