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In this Privacy Policy, "United" refers to United Airlines, Inc. and will include all its affiliated companies.
Your Privacy Is Important To Us
We want you to know that when you use one of the UAL family Internet Web sites, and when you provide us with information off-line, the privacy of your personally identifiable information ("PII") will be respected and protected. PII means any information relating to an individual who can be identified, directly or indirectly. While United strives to take reasonable measures to protect the privacy of our customers, this Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting the information you provide to us.
By using our websites, and/or by providing PII to United online or off-line, you consent to the processing and use of your PII by United as described in this Privacy Policy.
Please note that security regulations may require us to provide government agencies access to any data you disclose to us.
Please read the remainder of this Privacy Policy to know how and which types of PII we process about you.
With respect to online transactions, this Privacy Policy applies to transactions conducted on united.com, and any other web site within the UAL family related to United's European operations. This policy does not apply to United Cargo transactions, including those conducted on unitedcargo.com. For the privacy policies of web sites outside of the UAL family, like United Vacations, Orbitz, Travelocity, or Expedia, please see their web sites for the policies that apply.
What information do we collect?
United collects and maintains PII about customers through our web sites and through off-line transactions such as over the telephone, through a United reservations agent or other travel agent, and in person at United counters or at the Red Carpet Club. PII includes, but is not limited to, your name, address, passport number, credit card numbers, phone numbers, and email address. In addition, when you use our web sites, certain user information and site activity data is collected. Further details on the information we collect is described below.
Mileage Plus® Information
When you enroll in Mileage Plus, or if you are already a Mileage Plus member, we collect specific information such as your name, address, phone numbers, email address, Mileage Plus number, password and a password reminder.
Traveler's Profile Information
When you enroll in Mileage Plus or activate your Mileage Plus account, an optional traveller profile can be created for your convenience. You are not required to complete a profile to use our web sites for your reservations. In order to complete your traveller's profile, the following information may be requested: credit card type, number, expiration date and billing address, telephone numbers, email addresses, general requests or special needs, travel preferences and loyalty program information. It is important to note that we may also from time to time collect data from you in relation to your travel, such as information relating to special dietary requirements, health information and details of your religion. These, amongst others, are classified as "sensitive personal data".
On-line Purchases
It is not required that you be a Mileage Plus member, activate your Mileage Plus account on one of our web sites, or complete a traveller's profile in order to make reservations on one of our web sites. However, Mileage Plus membership and a traveller's profile will allow you to complete a reservation more quickly and give you online access to your Mileage Plus account information, past transactions, and special services. If you purchase as a guest, information such as billing, contact, and preferences will be collected in order to execute the transaction.
Promotions
We occasionally sponsor promotions to give members the opportunity to win various prizes. Information collected for promotions can include contact information, such as email address, and survey questions.
Cookies
By using one of our web sites, some information may automatically be collected by our web servers as you browse our site. United also collects information by using technologies and methodologies that enable tracking, such as “cookies” and "web beacons"..
Cookies are small bits of information that are stored on your computer by your web browser. Web beacons (also called "pixel tags") are small strings of code placed on a web page for the purpose of monitoring the activity of site users on the web page. Cookies and web beacons help establish a user session and allow our server to correctly provide site users with the appropriate information, advertisements and services.
Domain names
In general, you can visit most parts of our web sites without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as PII.
Off-line purchases: Reservations by telephone, travel agent, or ticket counter
In order to book your reservation with a United reservations agent, a travel agent (including online travel agents outside of the UAL family), or a customer service representative (collectively, “Reservations Agents”), Reservations Agents collect data such as credit card numbers, passport numbers, birth date, name, addresses, email addresses, and telephone numbers. Telephone calls to Reservations Agents may be monitored and/or recorded and by continuing with the call, you will be warned about this monitoring and/or recording and you are deemed to consent to it when you do not hang up the telephone after being informed about such monitoring and/or recording.
Red Carpet Club
United may collect PII such as name, addresses, email addresses, telephone numbers, and credit card numbers, in order to provide service to members of its Red Carpet Club.
In-flight
If a medical or other emergency occurs while onboard, boarding, or disembarking a United aircraft, United may share customer information with third-party medical or other safety personnel as necessary. Additionally, United may collect credit card and Mileage Plus information in-flight to enable present and/or future purchases.
How do we use your information?
United uses personal information collected in conjunction with registration or purchases on our web sites and off-line purchases and transactions to complete transactions and fulfil requests for services.
We also use your personal information to provide you with a more effective customer experience. In order to do this, United may process your information or combine it with other information that we have about you or that is publicly available. PII may be disclosed to prospective buyers of parts of United’s or its affiliates' businesses, providers of outsourced services or other agencies/companies who provide services to and/or on behalf of United. In addition, United may share this information with third parties for the purpose of providing you with services, information or promotional opportunities that may be of interest to you. We require strict contractual obligations from these third parties to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information.
Information collected during transactions
We provide information collected from you to airlines, car rental agencies, hotels, travel agencies or other contracted third parties to facilitate the successful fulfilment of your travel arrangements or for the specific purpose for which you provided the information. As an added service your purchase behaviour may also be analyzed to identify and present offers that may be of interest to you subject to your opting out as described below.
Mileage Plus®
Information collected from Mileage Plus members is used to enrol you in Mileage Plus and ensure that you receive applicable mileage credit for travel purchases for participating flights and other Mileage Plus participating vendor (partner) activities. This information is also used to communicate with you on your Mileage Plus account status and notify you of any special promotions for which you might be eligible. On occasion, we may provide customer mailing list and email addresses to reputable, carefully-screened Mileage Plus partners or other companies whose services or products may be of interest to you. (You may unsubscribe by Opting-Out, as described below.) Sharing of customer lists may also provide you with the opportunity to earn bonus miles for non-flight activity. As indicated, we require strict contractual obligations from these third parties to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information.
Traveler’s profile information
We use traveller's profile information to perform a number of functions including 1) pre-filling certain data fields to eliminate you from having to type the same information multiple times 2) performing certain booking functions, 3) billing you for your reservation, 4) sending you offers that may be of value unless you opt out, as described below and 5) notifying you of a flight change, reservation confirmation or a special fare offering.
Emails
We use email addresses to deliver information relevant to our customers, such as reservation confirmations, account information, notification services, and for administrative reasons. In addition, you may have an opportunity to select your interest in receiving information about fare specials, new services, promotions, noteworthy news and surveys by email which we will send to you. We hope you will find these updates interesting and informative. Of course, if you would rather not receive this information, you may opt-out of receiving such emails as described below.
Online surveys and promotions
We value the opinions of our customers and want to improve your travel experience and our service offerings; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.
Generally, unless otherwise stated in the promotion or survey, contact information collected for promotions is only used to notify promotion winners, to provide updates regarding promotion offers, and to develop improved promotions and other service enhancements.
Flight status alerts/Wireless services
Our customers can register for Flight status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible, information already provided will be used for the delivery of these services. Participation in Flight status alerts and other wireless services is optional.
Cookies
Cookies help establish a user session and allow our server to correctly provide site users with the appropriate information, advertisements and services. We also use cookies to ensure you obtain the information you request and to authenticate your authority to access the site. If you are a registered user on our site and you elect to have the site store your Mileage Plus number, the cookie stored on your computer will contain your Mileage Plus number. We also use cookies and web beacons to track the usage of our web sites in order to improve the site according to our customers’ needs.
United may enter into agreements with third party companies to serve advertisements and information to site users. United may use its cookies and web beacons when working with these companies to provide them information regarding use of the site or to serve you advertisements when you visit our site. These companies may use the non-personally identifiable information about your visit to make available goods and services of interest to you.
In addition, some third-party advertising technology used by United to deliver advertisements may employ a separate cookie. This technology uses non-personally identifiable information about your visits to this web site and the web sites upon which we advertise in order to serve ads to you. These advertising cookies enable the third party advertising technology to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our web site. If you do not want your non-personally identifiable information to be used to serve ads to you, you can change the settings on your Internet browser to reject cookies and this will also disable our web beacons. Please consult your chosen Internet browser for instructions on how to change your cookie handling settings.
If you are a registered user on our site and you elect to have the site store your Mileage Plus number, the cookie stored on your computer will contain your Mileage Plus number. While most people accept cookies, you can configure your browser to not accept cookies from us or from third party companies, like the third party ad servers. If you choose not to accept our cookies, however, and are a registered user, you will not have access to your personal information on this site such as your user profile, itineraries, award travel, upgrades and Mileage Plus summary information. Although you cannot log into the site as a registered user if you disable our cookies, you can still purchase on the site by logging in as a guest.
Domain names
Information regarding domain names is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar site usage information in order to know how to improve the site's content.
International Transfer
United may be required to transfer your PII to jurisdictions other than the jurisdiction in which you reside, including to the US and, for clarification, this may include the transfer of your PII from within the EEA to a jurisdiction outside of the EEA. International data transfer may be necessary in order for United to provide services to you as described in this Privacy Policy.
Law Enforcement / Legal processes / Other uses
United may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary
How can you access your information?
You can review and request deletion or changes to your PII collected by United by calling United's local office or by clicking on the customer service option on the homepage of united.com or the UAL family web site for your area. If you are registered on one of our web sites, you can also create, view or update your Traveller’s Profile and Mileage Plus account by accessing them through the UAL family web site Log-in.
How is the information collected online protected?
United maintains strict physical, electronic and procedural safeguards to protect personal information and regularly reviews its security standards and procedures to protect against unauthorized access to PII. When you place orders to purchase services or access your Mileage Plus account information, we use secure servers to protect your personal information. Secure Socket Layer (SSL) software encrypts the personal information that is transmitted between you and our web sites.
Although United takes reasonable steps to safeguard and to prevent unauthorized access to your private information, it cannot be responsible for the acts of those who gain unauthorized access, and United makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.
How can you opt out?
If you do not want United to use or share your personal information for the purpose of sending you email marketing or promotional materials, please go to the UAL family web site you are using and follow the instructions to amend your preferences accordingly. In addition, emails sent to you will also contain a message on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other electronic messages for administrative purposes.
Other sites
This Privacy Policy, to the extent it covers Internet use, covers only the UAL family web sites related to United’s European operations and does not cover any other site, including those related to this site such as unitedvacations.com, unitedcargo.com or United sites which are not connected with United's European activities. While we make every effort to protect your information on our web sites, we do not control the policies of other sites (including those we may link to). We have no control over other sites' privacy policies or use of any personal information you or others may share with them. Please do not assume that our Privacy Policy covers those other sites.
Protect your personal information
In order to protect your privacy and United’s proprietary databases and systems, we recommend that you do not share any of your PII, such as Mileage Plus number or password, with any third-party information aggregators that would allow them access to sensitive account information.
How can you contact us?
If you have comments or questions about this Privacy Policy, please email us at customervoice9@united.com. Please reference this Privacy Policy in those communications.
Legal effect and changes to the policy
As indicated, this Privacy Policy is not a contract nor does it otherwise create any legal rights or obligations. Rather, this Privacy Policy merely reflects guidelines setting forth United’s intended business practices. However, by using this web site, and/or by providing personal information to United online or off-line, you consent to the collection and use of such information by United, its affiliates, partners, contractors and permitted agents consistent with applicable laws. Also, United, in its discretion, may amend, interpret, modify, or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this site, and your continued use constitutes your consent to those changes. Thank you for taking the time to read this Privacy Policy.
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