Making a reservation
Booking award travel
Fare and payment information
unitedairlines.co.uk Low Fare Guarantee
Seat assignments
Special assistance
Making a reservation
What is a "guest" login? Can I still make a purchase without logging in?
Guest login on unitedairlines.co.uk allows you to make a unitedairlines.co.uk purchase if you do not have a Mileage Plus account or if you have an account but have not created an online password and profile.
We encourage you to join Mileage Plus or create an online password and profile to make your future purchases on unitedairlines.co.uk convenient and easier.
How many passengers can I include on a reservation?
You may include up to 9 passengers in one reservation on unitedairlines.co.uk. To book additional passengers, just repeat the booking process to create a separate reservation. You may also contact reservations for 9+ parties at:
Can I book flights for other people?
Yes. To make a reservation for someone other than yourself, enter their name on the “Create Itinerary: Review” page, under “Enter passenger information”. If your Mileage Plus number appears on the next page, remove it or replace it with the passenger’s Mileage Plus number.
How do I make a reservation for travel to more than one city?
If your travel will include multiple destinations and/or stopovers, click on the "Multi city" link in the Fare Finder on the homepage. The multi city search page contains two options in the dropdown:
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"Depart by air for"
- "travel by ground to".
When you are traveling to multiple cities, you will need to indicate if you will 'depart by air' or 'travel by ground to' a particular city. If you are arriving into one city but departing from another city with no flight between the two, then you would select "travel by ground to". Example: You want to arrive in Los Angeles, drive up the coast and depart from San Francisco.
Can I purchase a one-way ticket?
Yes. You can begin a search for a one-way ticket from the homepage or from "shop for flights".
- From the homepage, fill out the "from" and "to" fields, adjust the radio button from "round-trip" to "one-way".
- From the Shop for flights page, adjust the radio button from "Round-trip" to "One-way". This is located at the top of the page.
What if I know the specific flights I want to book?
On the homepage, in the "Fare Finder" section, select "Search by Schedule". To find a specific flight, enter the exact dates and time of the flight you are looking for. When flight availability is displayed, you may choose to sort by “travel time” or “departure time”.
How do I modify my search during the booking process?
If you wish to revise your search criteria, look for the "Edit Search" feature on the left-hand side of the search results page. You may change the departing airport, dates and times and destination airport, dates and times. If you need to edit additional search criteria, you may click on the 'back' button or click on "Shop for Flights" to start over.
How far in advance can I book a flight?
You are able to book a flight up to 330 days in advance. Flights beyond 330 days cannot be booked through unitedairlines.co.uk.
Can I book other airlines on unitedairlines.co.uk?
You are able to book United, United Express, select British Midland codeshare flights on unitedairlines.co.uk.
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Booking award travel
How do I make a reservation using my Mileage Plus miles?
To make a reservation using your Mileage Plus miles, you need to login with your Mileage Plus number and password. Select the awards link in the top right-hand corner of the flight search page. Perform a search as you normally would and you will see prices listed as mileage costs.
I'm having trouble finding availability. What should I do?
If you receive the message that there are "No qualifying flights found" -- this means that there is no availability on that day, in the timeframe you chose, and for the Award type you chose (Saver or Standard).
The unitedairlines.co.uk website links directly to the United Air Lines reservation system -- online availability is the same as what you would get if you call. We recommend that you try the following to maximize your search and obtain the results you are looking for:
- Change the time of day for your search
- Modify your dates to days before or after your preference
- Choose midweek travel dates
- Choose alternate airports
- Change the number of travelers
- If you are traveling with a large party, consider reducing the travelers on award tickets
- Consider trying again at a later date. Award availability frequently improves within 2 months of your desired travel date.
Can I upgrade an award ticket?
No. Upgrade certificates or mileage upgrades are not accepted for award travel tickets.
Do I earn miles for an award ticket?
No. Award ticket travel does not accrue travel miles towards your account.
Are there fees to change my award ticket reservation dates or destinations?
You are assessed a fee for changing your travel dates if you also change the destination city, departure city or both. The minimum charge will be GBP 90.00 equivalent and is subject to availability of award travel on other dates. If you choose to change your travel dates but do not change your destination and departure city, you are not assessed a change fee. Changes must be made by phone with United Reservations at 0845-8444-777.
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Fare and payment information
What are "Fare Rules"?
These are the rules of the fare you have purchased or are prepared to purchase. The following list outlines the common items indicated in the fare rules:
- Reservation and ticketing requirements
- Minimum stay
- Maximum stay
- Day/Time restrictions
- Seasonal travel requirements
- Blackout dates
- Surcharges
- Penalties
How can I view the fare rules?
Click on "Fare Rules" from either the Create Itinerary or Purchase page during the booking process. The "Fare Rules" link is located in the "Fares" column just below the Booking Class and Fare Basis Code for each flight segment of your itinerary. In creating your itinerary two or more fares may have been combined in order to price the flights you have chosen. You may also access fare rules after purchase in My Itineraries . When reading the fare rules, the most restrictive of the fare rules will apply to the entire itinerary.
Are there fees to change my reservation after I purchase?
Before purchasing your ticket, we recommend you view the fare rules. If you purchase a non-refundable ticket, you will be assessed fees to change along with any costs for differences in the fare. Please note: You cannot change the name on an airline ticket or give the ticket to someone else to use.
When do airfare prices change?
Airfares change throughout the day, based on demand for the flight. These changes are monitored closely on unitedairlines.co.uk. We make every effort to keep our fare displays as current as possible.
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unitedairlines.co.uk Low Fare Guarantee
What is the unitedairlines.co.uk Low fare guarantee?
If you purchase your travel at unitedairlines.co.uk and you find a fare at least GBP 6.00 less each-way by midnight GMT on the same day for the same United, United Express or Ted itinerary, we will review your claim and if it meets the Low Fare Guarantee requirements, we'll reissue your ticket and refund the fare difference. ).
You must submit a claim form by midnight GMT on the same day that the ticket was purchased on unitedairlines.co.uk. The itinerary also originate in the UK and be on United, United Express or Ted flights only, with purchase through the unitedairlines.co.uk.com website completed on or after May 1, 2006. The offer is not valid for flights operated by other airlines such as United marketed code share.
For full details see terms and conditions.
How do I submit a claim for the Low fare guarantee?
Follow these steps to ensure that your claim is submitted properly:
- Ensure that the fare is at least GBP 6.00 less each-way than the airfare purchase on unitedairlines.co.uk and is the exact same flight, itinerary, cabin and class.
- Ensure that you have the complete web address (URL) and take a screen print or print out the page of the other website where you found the lower fare.
- Fill out all required fields on the online claim form. The claim form must be submitted by midnight GMT on the same day that the ticket was purchased on unitedairlines.co.uk.
Note: You do not need to submit your screen print with the claim form. You may be asked for this documentation to verify your claim.
When can I submit a claim?
The claim must be submitted on the same day as your unitedairlines.co.uk ticket purchase no later than midnight GMT.
What is a screen print and how do I print one?
A screen print captures the graphic image that appears on your monitor. To print a specific screen, go to the web page you want to print and select "File" and then "Print" from your browser toolbar.
Can I submit a claim by phone?
No. Claims may only be submitted via the online claim form and cannot be processed through any other forms or through any United Airlines phone numbers.
Once I submit my claim, how soon will United contact me?
A representative of United Airlines will contact you via email by the end of the business day following your claim submission. The representative will advise of the status of your claim when you are contacted.
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Seat assignments
When can I select my seats?
You are able to select your seating preferences before confirming your purchase.
How can I find out which seats are currently available for a particular flight?
To view a real-time seat map for flights operated by United Air Lines -- click "Select seats" on the final purchase page before completing your purchase.
What happens to my seat if United Air Lines has a schedule change or an equipment change?
You will be re accommodated in a similar seat when possible.
The seat I selected was available when viewing the seat map, but when I book it the seat is no longer available -- why?
The seat is actually available when viewing the seat map, but may be reserved by another passenger prior to completion of your reservation.
What if I have confirmed my flights, but am unable to pre-assign (or reserve) my seats?
United withholds a percentage of seats until the day of departure. This allows our airport personnel to accommodate passenger needs on the day of departure. If you are unable to pre-assign your seat at the time of your booking, you may obtain your assignment upon check-in for your flight. Also, cancellations often occur closer to the day of departure.
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Special assistance
Can I request special assistance when making my reservation on unitedairlines.co.uk?
Yes. When you enter your booking information on the final purchase page, you will have the option to specify special requests. If you have a disability you will be able to select from 4 options that allow you to obtain wheelchair assistance or other assistance.
We also recommend that you view additional information regarding accessibility and assistance for customers.
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